With the increased importance of responding to customers and others in a timely and efficient manner it is increasingly common to install Customer Relationship Management (CRM) systems that help manage third party interaction and communications. If you run a small office or customer center and need to track the responsiveness of your email communications and can not justify a full functional CRM system, then WS:Response Suite may be for you.

WS:Response Tracker and WS:Response Logger provide a cost effective solution that provides the ability to report on the time it takes to respond to emails.

Extracts are generated as tab delimited files, enabling email response statistics to be imported into a variety of reporting tools such as Excel and Crystal Reports to produce mail response reporting by date, mail item and user.

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