With the increased importance of responding to customers and others in a timely and efficient manner it is increasingly common to install Customer Relationship Management (CRM) systems that help manage third party interaction and communications. If you run a small office or customer center and need to track the responsiveness of your email communications and can not justify a full functional CRM system, then WS:Response Suite may be for you.<\/p>\n
WS:Response Tracker and WS:Response Logger provide a cost effective solution that provides the ability to report on the time it takes to respond to emails.<\/p>\n
Extracts are generated as tab delimited files, enabling email response statistics to be imported into a variety of reporting tools such as Excel and Crystal Reports to produce mail response reporting by date, mail item and user. <\/p>\n","protected":false},"excerpt":{"rendered":"